The team at Caledon Tile, Bath & Kitchen Centre are always happy to receive feedback from our customers. Not only does it let us know what we’re doing right, it can also show us ways to make our service even better. Take a look at the customer reviews on this page to get an idea of what people think of our work and then contact us to discuss how we can help you with your home improvement needs. Want to leave a review of your own? Visit the HomeStars or rateabiz websites to share your thoughts.
Excellent Frontline and After Sales Customer Service
The entire experience with Caledon Tile from beginning to end was personalized, attentive, and never left me waiting for an answer. Peter was very helpful in providing a quick and accurate quote and allowing us the time to choose our colours. He used Caledon Tile's suppliers to get us the best price for our faucet as well as our Cambria counter tops. Colin took a personal approach after the sale to ensure the measurement process, removal of our old countertops, and installation went off without a hitch. He even got involved to ensure our faucet arrived on time after there was a mix-up with the supplier.
Tiles in Powder Room
I needed a tile wall in my powder room installed. Although a smaller scale job - I called Caledon Tile and Colin responded right away. They had done excellent work for us in the past. Colin came the day after- On time and did the work a few weeks later. The person who installed this was meticulous and left the work area cleaned afterwards. I will recommend Caledon tile to everyone. Thank you for everything. My powder room looks terrific. Thank you.
Honest and professional
Very committed to achieving customer satisfaction
Small Kitchen Backsplash
We were pleased with the entire process from stepping into the showroom to the final completion of the project. We did get multiple quotes and though Caledon Tile was actually the highest of all the ones received we felt the most comfortable and confident with them. With lots of negative stories about contractor work in general that we have heard we were very nervous but each step of the process was smooth and Colin and his staff were very helpful and considerate during contact and with our questions. The installation and cleanup was ideal and restored our image of getting work done in our home. We don't have any buyer's remorse and believe getting a project done quickly, properly, correctly and on target with the quoted price is worth the cost. We have and will recommend Caledon Tile due to their professionalism and will look to them for any other updates/upgrades needed in the future! Amazing craftsmanship and thank you for giving us confidence in hiring contractors.
Andrew & Carolyn C.
In November 2015 I had Caledon Tile install hardwood flooring in my living room and ceramic tile in my kitchen. Old parquet in the living room was removed and the sub-floor screwed down thoroughly and re-enforced underneath. Kitchen had two layers of vinyl plus original vinyl tiles removed, sub-floor screwed down and re-enforced underneath. Job took 10 days to complete but well worth the wait, two areas where tile meets wood is perfectly flush; no difference in height, a real professional job. There were numerous visits by Colin to the house to inspect the job and discuss any issues with the installer. One has to be very careful in selecting a contractor to do work in your house when you are spending thousands of dollars, at no time was I pressured for money up front, there was a deposit, a midway job payment and a final payment when the work was completed to my satisfaction. I would not hesitate in using Caledon Tile for any work in the future, very happy with the results.
Excellent Service with High Quality Products at Fair Pricing - Very Pleased - Would Highly Recommend
Excellent experience from the quoting process through to completion of the project - a bath conversion to full shower stall
Professional and Great Service
Employees were professional and friendly. The work that was done lots great! Everything was left tidy and clean when the work was completed. Thanks so much!
I wanted to upgrade my sink, countertop and have a backsplash installed. I was not sure exactly what I wanted. I received amazing customer service from everyone I dealt with at Caledon Tile. I was not rushed and provided lots of options. The install was a breeze from my perspective. Each contractor was efficient, professional, polite and tidy. Such a pleasure to deal with everyone at Caledon Tile. I would recommend them 100%. Thank you for great work; I love my new kitchen.
Kitchen and Bath Renovation
We are completely satisfied with the work done by Caledon Tile on our kitchen and other areas on the ground floor. They did our bathroom last year and we were happy with the work done that we asked them to do our kitchen too. Craftsmen are professional, friendly and courteous. I highly recommend this company to anyone.
Small Bathroom Reno in Older Home
The renos included changes to the bathing area (new tub, new tile, removal of bulkhead and ceiling redesign), a new toilet and installation of a ceiling fan. I had concerns about the small bathroom size and about changes to the electrical and plumbing systems, but everyone at Caledon Tile did their best to work within the existing framework. All aspects of this project (the showroom selections, the design and planning, and the on-site work) were handled in a professional, knowledgeable and timely manner. The quality craftsmanship reflects in the final product -- great work everyone!
Our Experience Using Caledon Tile for Our Home Renovation
We had our kitchen and two bathrooms redone by Caledon Tile & Bath. The previous rooms were builder grade and were showing their age. The main bathroom was small and lacked storage space and we wanted to replace the bath with a shower. The workmanship was excellent from the tiling right through to the electrical redo. The ensuite bath was outdated and small. The redo there was excellent and provided more light in the glass enclosed new shower. The tile work in this shower was also excellent and the new pot lights gave more lighting than before. The kitchen is the high point of our reno. It has surpassed our expectations. The new island has made our kitchen seem larger. The workmanship in the cabinetry is excellent. The tiling of the floor and the backsplash was superb. The installation of the cabinetry and crown mouldings was excellent. Over all we are very pleased with the professionalism shown by the owner/management and all of the trades who worked on our project.
We had Our Kitchen Renovated by Caledon Tile in 2014/15 and the Experience and Results Exceeded Expectations.
Our renovation started just before Christmas, 2014 and in spite of it being the holiday season, Caledon Tile kept to schedule. The assistance of staff at the showroom; guidance and advice received was exceptional. Patience is a virtue when it comes to expecting clients to make multiple choices and stick with the choice! On the occasion when we changed our order on two items, the request was handled with pleasure and no fuss. All the workers who came into our home were friendly, professional, and treated the "job" as if it were their home. We would not hesitate to hire and recommend Caledon Tile for a job well done.
Thrilled with Our Final Look!
Thank you so much for helping us with our powder room! Our first real reno! We really appreciated all of your advice and you brought up a lot of details we would never have thought of! We are thrilled with the final look and the toilet is great. You definitely are passionate about your work. Thanks!
Julie & Michael G.
We are Very Satisfied!!!
We always, as you should, get multiple quotes for a renovation and always come back to Caledonia Bath. They may not be the cheapest, however, they do the jobs right the first time, on time and always on budget. Colin and his staff are very professional. They often offer up suggestions that improve the finished product. Caledonia Bath has worked on renovations of our main bathroom and twice in our kitchen and we have always been very impressed.
John & Lorraine S.
The backsplash is beautiful! Ken is a master craftsmen for sure. everything else is stellar and I could not be happier.
Lynn from Brampton
Thank you so much for an excellent reno.
Zlata & Michael P.
Very positive from the moment we stepped into the door of the showroom to the completion of our backsplash in our house. Very pleased, highly recommended for any renovations in kitchen, from small jobs to large. Ours was a small area needing attention and they all were very professional and detailed!! Very pleased,
Major Bathroom Renovation
We had a great experience with Caledon Tile and would most definitely contract with them again. They were highly expert at what they do and even thought of small details that we hadn't even considered. They were polite and always asked when unsure of what we had in mind. We were extremely pleased with the final results of our master bathroom renovation. They went above and beyond.
Ceramic Tile Flooring Installed in Kitchen
My new ceramic tile flooring is absolutely beautiful. Your installation team did a complete and thorough job. When they left there was nothing for me to do other than admire my new ceramic tile floor. It certainly made a major improvement in my kitchen and I am certainly enjoying the many compliments from family and friends on what an improvement it has made in my home. Thank you again for a job well done and I will be sure to seek your services when I decide on another home improvement project.
They Made My House into a Real Home
My reno journey with Caledon Tile started in the spring of 2013 when I step into their shop and met Colin, I had been very cautious in selecting a contractor, having been through a bad kitchen renovation experience. My bathrooms (main and ensuite) were in desperate need of complete makeover . Colin with his team of knowledgeable tradesmen made a tremendous and wonderful job in renovating my bathrooms. It gave me back my confidence in having things done in my house, so I had my walk-in closet done as well. They also fixed the defects in the kitchen, replacing a part of my countertop (cracked granite and defective kitchen sink), a defective Lazy Susan in my corner cabinetry and added gliding shelves to my pantry. Caledon Tile guys made this experience so convenient and comfortable for me that it made me decide to have them do more renos for me in 2014. This year I had the powder room done; my laundry moved from the basement to the main floor; new tile flooring for the vestibule and kitchen; a new kitchen island and a dining room servery cabinet. I had them replace and upgrade my electrical panel. My garage side door got replaced as well. It was in bad condition. And they also did some electrical work for me (ESA approved and certified). They made my house into a real home. The Caledon Tile guys are caring, trustworthy and very professional.
They Got It Just Right!!!!
I can't rate them highly enough. The salesman was competent, patient and not at all pushy. He answered every questioned with attention and made really good suggestions. The workmen were both skilled and talented; taking alterations and changes in their stride. They cleaned up after themselves including promptly taking away garbage so it wasn't sitting outside the house. Colin, the project manager, was exemplary both patient and very thorough and conscientious with follow-up. I can't say that I would want to do a bathroom renovation again but if I had to I would use Caledon Tile. They gave me a beautiful bathroom that meets all my physical limitation needs yet looks like a million dollars (but didn't cost it)!!
Granite Countertop and Glass Tile Backsplash
Beautiful work. They were clean and tidy and the people who do the work are excellent and detail oriented.
Had a granite counter top, backsplash, sink and tap installed. Colin worked very hard to understand my needs as I was very particular about what I wanted. Service was excellent and the installation went smooth. Only one little blip in installation and the issue at hand was resolved in hours. The trades people were true artists in their area of expertise! Would highly recommend!
After 2 bathroom renovations, I highly recommend Caledon Tile. Thanks to Colin for his detailed quote and Sharron's patience in helping us with our choices, plus the skilled tradesmen who showed up when they said they would and on time, too. 10+!!
Susan & Mark A.
Renovate 2 Bathrooms
Caledon Tile helped us complete our 2 bathroom renos. They looked after all the plumbing and electrical jobs and we finished the rest.
Their crew was excellent, always on time; issues were addressed with promptly and to our satisfaction. Price was exactly what was agreed to and job finished and started on time!
End product was exactly what we wanted.
Replaced Kitchen Tiles and Counter
The team at Caledon Tile was very helpful when it came to this project. Colin was extremely helpful and very patient working through the selection of tiles with us. He was onsite every day and checked to make sure the workers were there every day on time. He was fussier than we were and did an amazing job. Whole store is really helpful and make lots of time to work with you. A little more expensive but it’s worth it. Always on price - meet their quotes.
I was very happy with the customer service from Caledon Tile. The owner and supervisor came out throughout the day to check on the work and although an area needed touching up, it was done quickly and without hassle. A pleasure to work with!
Reinstalled Bathroom Floor and Wall Tiles
We used a fly-by-night installer that was recommended to us to tile floor and walls. It was a disaster. I called Caledon Tile, they came within 24 hours with an estimate and 2 days later their staff (tile setter) arrived and did a great job. It took him 2 days to fix the mess. Caledon Tile did consultation for $50.00. I should have used them the first time.
When I was renovating my kitchen I went to Caledon Kitchen & Bath for colour ideas that matched my countertop. They were able to suggest colours to match my countertop and cupboards and then suggested a paint colour. Now my kitchen looks new and modern!